Privacy Policy

Introduction

At Property Lettings Group, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or engage with us in any way. We are fully compliant with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

By using our website and services, you agree to the collection and use of your information in accordance with this policy.

1. Information

We CollectWe collect various types of personal information in the course of our business activities, which may include:

• Personal Identification Information: Name, address, email address, phone number, and other contact details.
• Financial Information: Bank account details or payment card information, where applicable, for processing rental payments.
• Property Information: Details of properties you are interested in or renting, including viewing requests, rental history, and other tenancy-related information.
• Technical Information: IP address, browser type, device type, and usage data from your interactions with our website.
• Communication Data: Any messages or communications between you and Property Lettings Group, including via email, phone, or contact forms.

2. How We Collect Your Information

We may collect personal information from you in the following ways:

• Directly from you: When you fill out a contact form, sign up for property alerts, register for an account, request a viewing, or enter into a tenancy agreement with us.
• Automatically: When you visit our website, we may collect certain information through cookies or other tracking technologies. For example, we may collect your IP address, browser type, and pages you visit on our website.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide services: We use your contact details to send you property listings, manage rental agreements, and provide services related to your tenancy.
• To process payments: We may use your financial details for processing rental payments or handling deposit transactions.
• To improve our website and services: We analyze usage data to enhance the functionality and user experience of our website.
• To communicate with you: We may send you updates about properties, new services, safety certifications, or other relevant information.
• For legal compliance: We may use your information to comply with legal obligations, including safety checks, insurance, or regulatory requirements for rental properties.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill the terms of the tenancy agreement or any services requested by you.
• Consent: When you provide consent for us to send marketing communications or process certain types of data.
• Legal obligation: To comply with applicable laws, such as health and safety regulations, property inspections, and certification requirements.
• Legitimate interests: To improve our website and services, and to protect our business interests.

5. Sharing Your Information

We will not sell or rent your personal data to third parties. However, we may share your personal information in the following circumstances:

• With trusted third-party service providers: We may share data with third-party companies who assist with our services, such as payment processors, maintenance contractors, or legal advisors.
• For legal reasons: We may disclose your personal data if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or defend against fraud.

6. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorised access, disclosure, alteration, and destruction. These include encryption, firewalls, and secure storage systems. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Your Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once it is no longer needed, we will securely delete or anonymize your data.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You can request the deletion of your personal data in certain circumstances.
• Right to restriction of processing: You can request that we limit the way we process your personal data.
• Right to object: You can object to the processing of your personal data, including for direct marketing purposes.
• Right to data portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your user experience and collect information about your visit. Cookies are small data files stored on your device that help us remember your preferences and analyze web traffic.

You can manage or disable cookies through your browser settings, but please note that some website features may not function properly if cookies are disabled.

10. International Data Transfers

We do not transfer your personal data outside the UK. If we ever need to do so, we will ensure that your data is adequately protected in accordance with applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Property Lettings Group


Email: sales.propertylettings@gmail.com


Phone: 07377891749


Address: Unit 7 Sherbrooke Business centre Sherbrooke Road Nottingham NG5 6AT